Refund Policy

This Refund Policy applies to all subscriptions purchased for KamperHub. Please read this policy carefully before subscribing to understand our refund practices.

1. Free Plan

KamperHub offers a free plan with access to basic features. This allows you to:

• Explore core features without payment
• Test the platform to ensure it meets your needs
• Decide whether to upgrade to a paid subscription

No payment is required for the free plan. You may use it indefinitely without being charged.

2. Subscription Charges Are Non-Refundable

Once you subscribe to KamperHub (Explorer at $10/year or Pro at $49/year), all subscription fees are final and non-refundable. This includes:

• Initial subscription payments
• Recurring yearly charges
• Partial months or unused subscription time
• Subscriptions cancelled mid-billing cycle
• Cases where you choose not to use the Service

3. Why We Do Not Offer Refunds

We provide a free plan so you can evaluate KamperHub before committing to a paid subscription. Because:

• You have access to core features on the free plan
• The subscription costs are affordable ($10/year for Explorer, $49/year for Pro)
• You can cancel at any time to avoid future charges
• Our infrastructure and operating costs are incurred immediately upon subscription

4. How to Cancel Your Subscription

You may cancel your subscription at any time by:

• Logging into your account and navigating to Account Settings
• Clicking "Manage Subscription" and selecting "Cancel Subscription"
• Or by emailing us at info@kamperhub.com

5. After You Cancel

When you cancel your subscription:

• Your subscription will not renew for the next billing period
• You will continue to have Premium access until the end of your current billing cycle
• After the billing period ends, your account will be restricted or downgraded
• You will not be charged again unless you manually resubscribe
• You can resubscribe at any time to regain Premium access

6. Exceptions and Special Circumstances

6.1 Billing Errors

If you believe you were charged in error (e.g., duplicate charge, incorrect amount), please contact us immediately at info@kamperhub.com with details of the transaction. We will investigate and resolve genuine billing errors.

6.2 Unauthorised Charges

If you did not authorise a charge to your account, notify us immediately. We will investigate potential fraud or unauthorised access.

6.3 Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL). If we fail to provide services of acceptable quality or as described, you may have rights to a remedy under the ACL, which may include a refund in certain circumstances.

7. Chargebacks and Disputes

If you initiate a chargeback or payment dispute through your bank or credit card company without first contacting us, your account may be immediately suspended or terminated. We strongly encourage you to contact us directly to resolve any billing concerns before pursuing a chargeback.

8. Tips to Avoid Unwanted Charges

9. Questions About Billing or Refunds?

If you have questions about your subscription, billing, or this Refund Policy, please contact us:

We typically respond to enquiries within 1-2 business days.

Related Policies

Summary: No Refund Policy

• All subscription fees are non-refundable
• Use the free plan to test before subscribing
• Cancel anytime to stop future charges (but no refund for current period)
• Contact us if you believe there's a billing error